Refund Policy

At TailTrips, we strive to ensure a seamless experience for our customers and their beloved pets. Our refund policy outlines the conditions under which refunds may be granted, ensuring transparency and fairness in every transaction.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Cancellation of a booking made 48 hours or more before the scheduled transportation date.
  • Service cancellation due to unforeseen circumstances on our end, such as operational issues or driver unavailability.
  • Errors in payment or duplicate charges.

2. Non-Refundable Items

Certain fees are non-refundable, including:

  • Administrative fees of $50 for processing cancellations.
  • Deposits made for same-day or last-minute bookings.
  • Services already rendered or partially completed.

3. How to Request a Refund

To request a refund, please follow these steps:

  • Send an email to [email protected] with your booking details and reason for cancellation.
  • Alternatively, fill out the refund request form available on our website.
  • Refund requests must be submitted within 7 days of the service date.

4. Processing Time

Once your refund request is approved:

  • Refunds will be processed within 7–14 business days.
  • Funds will be credited back to the original payment method used during booking.

5. Exceptions

Refunds are not available in the following scenarios:

  • Cancellation requests made less than 48 hours before the scheduled transportation date.
  • If the transportation service has already started or been completed.
  • Situations where the pet owner fails to meet the agreed-upon terms, such as providing required documentation or ensuring pet readiness.

6. Contact Us

If you have any questions or concerns about our refund policy, feel free to contact us:

We appreciate your understanding and cooperation as we work to deliver reliable and safe pet transportation services. Thank you for choosing TailTrips!